 Contact us

Our support team is here to help! Please send your questions about products, orders or stores to hello@cannshop.com

 Health & Safety

No worries! Health Canada takes several exhaustive steps to ensure that all Licensed Producers of cannabis meet strict production & packaging safety standards. All cannabis product received at Cann Shop must meet these strict guidelines, ensuring high quality & safe consumption.

Ideally, you want to store your cannabis in a cool, dark & dry space. Intense lighting, heat & especially moisture will quickly affect the cannabinoids of your cannabis. Therefore, it is recommended to use dark glass containers to prevent damage from UV rays.

If stored in ideal conditions, as indicated above, your cannabis should stay fresh for up to 6 months.

No! There is no clear science for any amount of cannabis consumption that would be safe for a pregnant mother or when breastfeeding. Cannabis use during pregnancy is linked to several negative health consequences including low birth weight & brain development issues.

Alcohol – No! Consuming both cannabis & alcohol is associated with several possible negative effects. Most acutely, it can lead to the ‘spins,’ which is a feeling of extreme intoxication, dizziness & nausea. Trust us when we say it sucks. The combination of the two substances has also been associated with increasing the risk of vulnerable people experiencing psychotic symptoms. Decreased concentration & reaction times are another negative effect.

Tobacco - It is well established that tobacco consumption on its own has severe negative health effects including increased risk of lung disease & several types of cancer. People who combine cannabis & tobacco consumption are subject to the same health risks


In a nutshell, avoid cross-contamination & sharing your cannabis products with others. COVID-19 (ie the Coronavirus), has been associated with spreading via respiratory droplets from breathing, coughing or sneezing. It can also be spread via surfaces including the skin, or any shared items like joints, grinders, vapes, bongs etc. While these are precautions one should take any time you are sick, it is especially important to be extra vigilant during this pandemic. Therefore, our best defence is to wash your hands often with soap & water, & try your best to avoid touching your face, nose, eyes or mouth. It is also recommended to practice social distancing & keeping at least 2 metres (think 1 hockey stick) away from each other at all times.

As a cannabis retail store, we will always uphold the highest standards for product safety. The precautionary measures we are taking include:

1) Following all of Health Canada’s COVID-19 health & safety guidelines

2) All employee temperatures are taken prior to entering the store

3) All employees must wear surgical masks & gloves at all times while in the store or handling cannabis products & accessories

There is no credible science at the moment that indicates that cannabis or CBD can prevent getting COVID-19 or any other virus

Ordering cannabis online is easier than ever! Using our Click & Collect service on our website, guests can reserve & pick up their cannabis products or accessories with only a few clicks. This will be the most efficient way to buy your cannabis while minimizing your personal interaction with others.

Social Responsibility

Yes. Keep your out of reach from pets and minors in childproof containers. Do not leave any cannabis products that could perceived as regular food laying out.

In the province of Ontario, it is illegal to share or give cannabis to anyone under the age of 19.

NO! Driving high is extremely dangerous. We recommend waiting at least six hours after your last consumption of cannabis before driving or operating heavy machinery


Yes, as of October 17, 2018 the sale, distribution and consumption of recreational cannabis is legal. 

Dry flower, edibles, extracts, beverages, topicals and vape pens.

You may need to prove you are 19+ before entering the store, as we are required to ask for ID from anyone that appears under the age of 25.

According to the Cannabis Act, the maximum legal amount of cannabis you can purchase at one time is the equivalent of 30g of dried cannabis flower. Health Canada has created a system that defines equivalency for non-dry flower consumption methods that you can check out online. Confusing, right? Well don’t worry about it because we’ve made this math automatic for you! Regardless of whether you are buying in-store or via our Click & Collect service, our system will automatically calculate each item’s dry flower equivalency as you add items to your cart.

Depending on where you live, there will be differing regulations about purchasing cannabis; whether in-person or online. Currently, we are only selling cannabis in-person at our flagship 115 Orfus Rd location. Sign up for our email newsletter to stay up-to-date on legislative changes and new store openings near you.

If you are within driving distanced to Cann Shop, you can order cannabis online through our Click & Collect service. Follow the three easy steps online and your cannabis will be waiting for you when you arrive. Simply bring your ID and credit card for security purposes.

Once your order has been placed, you will get a text message notifying you that it has been received. Our Budtenders will then prepare your order and send another text message when it is ready for pick-up. Please note that allClick & Collect online purchases require matching ID & credit card information for security purposes.